Do you ship internationally?
Yes we ship worldwide from Australia to Canada and everywhere in between.Details of our shipping charges for different countries can be found here.
How do I know if an item is in stock?
Our stock levels change daily,sometimes hourly.If you wish to check stock before ordering just drop us a line here and we will get back to you with the most up to date information.
Alternatively if you have already placed an order we will inform you if an item is out of stock, when it is next due in for dispatch or offer you the choice of an alternative.
Can you let me know about possible import duties?
All recepients of goods outside the UK & European Community may be liable for import duties depending on the country they reside in. Unfortunately we cannot advise on the actual duties liable to be imposed.You will need to contact your local customs bureau for further information and advice.
What is your Returns policy?
We want you to be happy every time you purchase from us. Occasionally however we know you may want to return goods, so below is our returns policy.
Please note, we accept the return of goods only if they are unopened (except in cases where the item has to be tried for fit) and in their original condition. If you return goods as detailed, within 30 days, we will issue a full refund for the price you paid for the item.
If there is a fault or malfunction with an item please return the goods to us with the original receipt and packaging.We will forward the items to the relevant manufacturer's warranty department. Delays in return of warranty items are the responsibility of the manufacturers and we cannot be held responsible, we will however endeavour to have all warranty issues resolved as speedily as possible.
If the item returned is found not to be defective or sent by mistake by us; you will be responsible for the postage charges and the costs of any other services provided to you in connection with your purchase. If items are returned for a straight exchange due to change of size/colour a further postage and package charge will be have to be made.
When is VAT tax added to prices?
All orders made for delivery to the U.K. or European Union include 20% VAT tax.
All orders outside for delivery outside these regions will be charged at the VAT tax free price.
What is 3D Secure Verification?
3-D Secure is a credit card authorisation program implemented by Visa and MasterCard, built to reduce fraudulent purchases by verifying purchaser identity during online transactions.
The benefits of 3-D Secure means that we are able to verify and pass genuine card transactions & reject fraudulent attempts automatically.
This creates a fasts more automated processing of orders, resulting in a greater saving for our customers with a rapid turnaround from placing your order, to delivery.Orders placed via our 3-D Secure shopping basket system in the U.K. no longer have to be sent to the card holders address, but can now be delivered to any occupied UK address.
When you pass through our secure shopping basket system, a simple pop-up box appears asking you to enter a private code that has been registered with your bank. The bank then validates that code and provides a fully guaranteed transaction.
Can you advise me about sizes and suitability of equipment?
The staff in our techincal department, who by the way are all keen cyclists, are happy to assist you with any queries you may have about sizing and suitability of different bike parts and accessories, clothing etc. Just drop an email here
What if I find catalogue or website errors?
We do our best to make sure that the photos, descriptive copy, and prices are correct, but sometimes, despite our best efforts, we make mistakes. In the event that does happen, we reserve the right to charge the correct price, ship the correct item, or correct the mistake. We will immediately notify you if any such correction is necessary.